Last updated: 2 November 2025
This Privacy Policy explains how English Enjoyed Ltd (“English Enjoyed”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal data when you use our website, mobile apps, and related services (together, the “Services”).
By using the Services, you agree to the practices described here. Where required by law, we will seek your consent separately (for example, for marketing or certain cookies).
1) Who we are & how to contact us
Controller: English Enjoyed Ltd (UK).
Email: [email protected]
If you have questions, wish to exercise your rights, or lodge a complaint, please contact us at the email above. You may also contact your local data protection authority.
2) The personal data we collect
We collect the following categories of data:
a) You provide directly
Account details (name, email, password).
Purchase details (billing country, plan, last 4 digits of card if shown by the processor; we do not store full card numbers).
Profile preferences (e.g., language level, notification choices).
Support messages and survey responses.
b) Collected automatically
Device and app data (app version, OS, device model), IP address, general location (country/region).
Usage data (pages/screens viewed, features used, time spent, referring links).
Cookies and similar technologies on the web (see Cookies).
c) From third parties
Payment processors (payment status, limited billing info).
App stores (Apple/Google) for in-app purchase status.
Analytics and email providers (engagement metrics, e.g., whether a message was opened).
3) Why we process your data (lawful bases)
We use your data to:
Provide the Services (create/manage your account; deliver episodes, transcripts, notes, and Interval Challenges; process payments; maintain access across web and app). Legal basis: performance of a contract; legitimate interests.
Operate, secure, and improve our apps, website, and content (diagnostics, analytics, debugging). Legal basis: legitimate interests.
Communicate with you (service and transactional emails, release notes, security notices, support). Legal basis: performance of a contract; legitimate interests.
Send optional marketing (newsletters, offers), with your consent. You can withdraw consent at any time (see Your rights). The template anticipates product and update emails and provides for marketing with opt-out; we’ve aligned with that approach.
Comply with legal obligations (tax/VAT, record-keeping, fraud prevention).
4) Payments & in-app purchases
We use third-party payment processors (e.g., Stripe, Thinkific Payments, Apple App Store, Google Play) to handle transactions. Your payment data is processed by those providers in accordance with PCI-DSS standards; we do not store full card numbers. The Thinkific sample underscores third-party gateways, PCI-DSS, and that payment data is only retained as needed to complete a transaction; we adopt the same principles.
Refunds for in-app purchases are handled under Apple/Google policies; web purchases are handled by our web payment processor and our policy.
5) Third-party services & international transfers
We rely on service providers for hosting (e.g., Thinkific), analytics, email delivery, customer support, and payments. These providers will access data only as needed to perform services for us and under contractual obligations of confidentiality and data protection. This mirrors the template’s treatment of third-party processors and cross-border implications.
Your data may be processed outside the UK/EEA (for example, in the US). Where it is, we use appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses or other lawful transfer mechanisms.
6) Cookies & similar technologies
On the web, we use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve the experience. You can control cookies via your browser; blocking some cookies may limit functionality. The Thinkific sample notes cookie use, personalisation, analytics, and the absence of a universal Do-Not-Track standard; we incorporate the same disclosures.
7) Push notifications (apps)
With your permission, our mobile apps may send push notifications (e.g., new episode premieres, Interval Challenge reminders). You can disable push at any time in your device settings or in-app preferences.
8) Data retention
We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Criteria include account status, legal requirements (e.g., tax), and the nature of the information. The template anticipates storage “only as long as necessary to complete your purchase transaction”; we apply a broader but consistent retention principle.
9) Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. Where payment is involved, our providers use transport-layer security (TLS/SSL) and strong encryption at rest. No method of transmission or storage is 100% secure, but we follow industry best practice—including PCI-DSS where applicable—as reflected in the template.
10) Children
Our Services are intended for users of the age of majority in their country or region. If you are under the age of majority, you may use the Services only with consent of a parent or legal guardian. This aligns with the template’s age-of-consent language.
11) Your rights (UK/EEA and similar jurisdictions)
Subject to law, you may have the right to:
access your personal data;
request correction (rectification) of inaccurate data;
request deletion (erasure);
object to or restrict processing;
withdraw consent (for marketing or where consent is the basis);
data portability.
To exercise rights, email [email protected]. We may need to verify your identity. You can also complain to your local data protection authority.
Marketing emails: use the unsubscribe link in any email, or contact us.
12) Sharing & disclosures
We share data:
with service providers as described above;
to comply with law, regulation, legal process, or enforceable governmental request;
to protect our rights, users, or the public;
in connection with a merger, acquisition, or sale of assets (your information may be transferred to the new owner—also contemplated in the template).
We do not sell your personal data.
13) Links to other sites
The Services may contain links to third-party websites or apps. We are not responsible for their privacy practices; please review their policies. This mirrors the template’s “Links” section.
14) Changes to this policy
We may update this policy from time to time. Material changes will be posted in-app and/or on our website and will take effect upon posting unless stated otherwise. The template provides for changes taking effect upon posting and notice for material changes; we follow the same approach.
15) Contact
Questions, requests, or complaints: [email protected]